Developed Split Payment Method for a Leading Merchant Platform

Overview

India’s economy is booming, and so is the use of credit and debit cards. More and more people are choosing plastic money for its benefits and reward points. Every time they make a transaction through their cards, they earn reward points from their banks.

Reward points offer a valuable incentive, but they have a major drawback: they’re not valid for real-time payments. Customers can’t simply use their points like cash. Recognizing this limitation, a leading merchant platform known for its multi-payment capabilities partnered with Auriga IT to integrate the Split Payment feature. This feature will allow customers to seamlessly combine reward points with cash for real-time payments.

Challenges

• Integrate Split Payment flow– There was a need of adding a new Split Payment option with the existing card payment transaction flow, so that customers can pay via Split Payment option.
• Transaction Failure- Transactions can fail for various reasons, and they needed a system that could deal with the scenario where the card payment goes through but the reward payment doesn’t.

Solutions

• Split Payment for Convenient Transactions- A payment option was designed by us, allowing customers to pay with reward points and cards through the merchant’s Payment platform. This integration combines the card payment flow with the Pay by Points service, enabling real-time payments. 

• Handling Transaction Failure-We designed a solution that handles failed reward transactions by refunding customers and paying merchants. The last 23 hours of transactions are scanned for failures every five minutes. Any failed transactions are refunded. If a refund fails, it is retried by a “Refund Job”. Hassle is minimized and trust is fostered by this solution.

Project Outcomes

• Brought more merchants to the merchant payment platform as many customers would like the idea to make payment through reward points.