Streamlining Repair Management Process with Low-Code Automation

About Client

GearX is a leading provider of tooling, Just-in-Time repairs, and 24/7 support for the automotive, manufacturing, and industrial rebuild/repair industries. They boast a team of lean manufacturing, assembly, and engineering experts.

Problem Statement

Despite their wealth of experience and expertise, the client faced bottlenecks in their repair management process. GearX relied on a manual workflow for managing repair requests, requiring manual updates and increasing the likelihood of inefficiencies, errors and delays. GearX needed a solution to Automate workflows, Enhance visibility and Improve accuracy.

The Solution

We proposed and implemented the solution focused on automating and streamlining the entire repair management workflow, ensuring seamless coordination between different stages and real-time status updates leveraging the Frappe low-code application development platform. 

• Automated Workflow: Repair tickets now seamlessly progress through a defined workflow, triggering automatic status updates based on predefined events like evaluation, quote generation and approval, part availability, and work order status.
• Material Requirement Planning: The system automatically identifies and recommends required materials based on the item requirements listed in each repair ticket evaluation.

• Integrated Core Enterprise Resource Planning Systems: Essential functionalities for inventory management, purchase order management, invoicing, and accounting were integrated within the solution, providing a holistic view of operations.

• Project Profitability: The solution calculates profit based on the quote amount and actual costs like material, labour, and outsourcing services.
• Real-time Dashboard: Managers gain real-time visibility into repair statuses, project profitability, and resource utilization through a comprehensive dashboard.

Impact: 

• Enhanced Efficiency, Visibility, and Accuracy: By implementing this low-code solution on Frappe, GearX achieved significant improvements:
• Enhanced Efficiency: Eliminating manual steps and reducing human intervention reduced processing time and minimized errors.
• Real-time Visibility: Managers now have a clear view of repair progress, resource allocation, and project profitability, facilitating informed decision-making.
• Improved Accuracy: Automated data entry and status updates ensure data accuracy and eliminate the risk of human error.
• Scalability and Adaptability: Frappe’s adaptable framework allows the solution to grow with GearX’s evolving needs, accommodating future enhancements and customizations.

This case study demonstrates the power of low-code platforms like Frappe Framework in streamlining complex business processes. By automating workflows, enhancing visibility, and improving accuracy, GearX has positioned itself for continued success by delivering efficient and reliable repair services to its clients.