Badho
FNP
LogIQids
TR Capital

Your Entire Support Operation on One Platform

Frappe Helpdesk replaces scattered email threads, spreadsheets, and standalone tools with one open-source ticketing platform. Emails auto-convert to tickets, SLAs are tracked with automated alerts, and agents get full customer context from ERPNext and Frappe CRM. No per-agent pricing. No vendor lock-in. Fully customisable on the Frappe framework.

Frappe Helpdesk Works Across Industries

ERPNext is trusted by businesses of all shapes and sizes. Here are some of the industries where ERPNext is widely used.

Manufacturing
  • Warranty claims and service requests
  • Tickets linked to serial numbers
  • Purchase record tracking in ERPNext
  • Auto-escalation for critical issues
  • SLA tracking by priority
Retail and Ecommerce
  • Order enquiries and returns
  • Delivery complaint tracking
  • Full order context from ERPNext
  • Self-service portal included
  • Knowledge base for customers
SaaS and Technology
  • Bug reports and feature requests
  • Onboarding query management
  • SLA tracking by priority
  • Auto-routing to engineering teams
  • Customer self-service portal
Distribution and Logistics
  • Delivery complaints and dispatch queries
  • Linked to delivery notes in ERPNext
  • Stock entry connection
  • Route-based ticket assignment
  • SLA tracking per client
Professional Services
  • Client issues logged against projects
  • Tickets linked to contracts
  • Deal records from Frappe CRM
  • SLA tracking by client tier
  • Time-based escalation workflows
Facility and Manpower Services
  • Service requests by client site
  • Contract-linked ticket tracking
  • Assignment workflows per team
  • Location-based routing rules
  • SLA enforcement per contract

Integration & Architecture

The AI Layer that Connects Your Entire Enterprise

Data Sources
Unified Knowledge Graph
AI Product Suite
Enterprise Outcomes

Cygnus Alpha acts as a unified AI intelligence layer – connecting your data, processes, and systems to drive automation, personalization, and insights without disrupting existing infrastructure.

See How Cygnus Alpha Fits Your Business

Assess your AI readiness, explore real-world use cases, and discover how our dual-engine approach delivers faster, scalable AI outcomes – without disrupting your existing systems.

What Frappe Helpdesk offers you

Ticket Management
Service Level Agreements
Assignment Rules
Customer Self-Service
Customization and Controls
Insights & Reporting
Mobile Access (PWA)

See the Full Customer Story Behind Every Ticket

Frappe Helpdesk sits on the same framework as ERPNext and Frappe CRM. We configure linkages so agents see customers, order, and deal data inside every ticket.

Support Action What We Configure
Ticket raised Linked to Customer/Contact record for account history.
Product issue Custom fields for item, serial number, warranty, and purchase details from ERPNext.
Ticket escalated Linked to opportunities or quotations in Frappe CRM.
Issue resolved Resolution summary stored and accessible from linked customer record.
Recurring issue Workflow flags repeat issues and triggers knowledge base article creation.

AI Automation Provided by Helpdesk

Automated Ticket Creation

Emails, calls, web forms, and messages converted into structured tickets with priority and category inferred.

Intelligent Routing

AI reads ticket content and routes to the right agent based on skill, workload, and resolution patterns.

Data Extraction

Key fields pulled from invoices, photos, screenshots, and scanned forms for faster triage.

Knowledge Base Assist

Draft articles from resolved tickets. Relevant articles surfaced to agents and customers automatically.

SLA Risk Prediction

Flags tickets likely to breach SLA based on sentiment, age, and historical patterns.

Multi-Step Automation

Workflows across linked records: open ticket, pull order details, draft response, create follow-up task. Every AI capability runs on your server, your data, with role-based access and audit logs.

Great Helpdesk. A Fraction of the Cost.

Businesses switching from SAP, Oracle, or Tally consistently report 70-80% lower total cost over five years. Here’s why.

PER-AGENT PLATFORMS FRAPPE HELPDESK
₹1,000 to ₹10,000+/agent/month ₹0 - free forever
Agent limit tied to plan Unlimited agents included
API-based, middleware needed for ERP Same framework, no middleware
Middleware or premium plan for CRM Same framework, no middleware
Customer portal on higher plans only Built in
Knowledge base is plan-dependent Built in
SLA tracking on paid tiers only Built in, configurable
Customisation is plan-gated Full freedom via Frappe framework
Closed / proprietary source code 100% open-source, you own it
Vendor-hosted, vendor-controlled data Your server, your data, your choice

We’re Not Just Implementers.
We’re Your Helpdesk Partners.

There are many Frappe partners. Here’s what makes Auriga different.

Official Frappe Partner

Certified by the team that built Frappe Helpdesk. Direct access to the Frappe roadmap and support.

16+ Years. 1,000+ Projects.

A 300+ person technology consulting company across ERP, AI, Data, Cloud, and Digital Products.

Helpdesk, ERP, and CRM on One Framework

Linked to ERPNext and Frappe CRM records from day one. Full context from the first reply.

AI-Powered Support Automation

Ticket creation, routing, response suggestions, and escalation prediction on CygnusAlpha. Up to 40% faster response times.

Proven Across Complex Operations

1,000+ tickets monthly, unified inbox across 400+ retail stores, automated repair workflows.

We Stay After Go-Live

90 days of hypercare. Ongoing AMC. Most clients stay with us for years.

More Than Helpdesk

ERPNext, CRM, HR, analytics, cloud. One partner for your digital transformation.

From Ticket Chaos to Resolution Clarity

We take ownership of the entire ERPNext journey — from understanding your business to your team using it confidently every day.

1
1–2 weeks
Support Process Audit
2
2–4 weeks
Configuration and SLA Setup
3
Parallel
Customisation and Automation
4
Pre & post go-live
Knowledge Base and Training
5
Ongoing
Hypercare and AMC

Connects to Your Existing Systems

We integrate ERPNext with the tools you already rely on, so data flows seamlessly across your business.

Email & SMTP
ERPNext
Frappe CRM
WhatsApp Business
Knowledge Base
Web Forms
Mobile
Custom APIs

ERPNext Is Just the Beginning

As an official Frappe Partner, we implement the complete Frappe suite — one platform, one interface, one source of truth.

Our Work

Real transformations, measurable impact

Custom HR and Payroll Platform for 12,000+ Employees Across 100+ Sites

Custom ERPNext HR and payroll platform built for A2Z Group, managing 12,000+ employees across 100+ sites.

How One ERPNext Platform Connected Every Warehouse, Order and Supply Chain Operation

One cloud ERP connected all sales channels, improved inventory accuracy to 99%.

How We Unified a Multi-Factory Cattle Feed Business with One Cloud ERP System

We unified three factories on one cloud ERP, connecting procurement, quality control, and finance in real time.

Automated Payroll & Compliance for a Large-Scale Exporter

We automated Equiplus India’s payroll and attendance, ensuring 100% compliance and eliminating manual errors for their global workforce.

“Every challenge is unique. Every solution is tailored. Every result is measurable.”

FAQs

How long does ERPNext implementation take?+
It depends on your scope. Focused implementations (2-3 modules) take about 8 weeks. Full deployments across finance, manufacturing, HR, and supply chain take 3-6 months. We give you a specific timeline after a scoping call - no guesswork.
What will it cost?+
ERPNext itself has zero license fees. You pay for implementation, customisation, data migration, training, hosting, and support. We provide fixed-price proposals after scoping - no surprise invoices. The total cost is typically 70-80% lower than SAP or Oracle over five years.
We use Tally or SAP. Can we switch?+
Yes. We've migrated businesses from Tally Prime, SAP Business One, Odoo, and custom legacy systems. Your historical data comes with you. We run parallel testing before cutover to make sure nothing is lost and operations continue without disruption.
Does ERPNext handle Indian compliance?+
Completely. GST, e-invoicing with IRN and QR codes, e-Way Bill, TDS, TCS, EPF, ESI, and GSTR reports are all built in natively - not bolted on. Every Indian compliance requirement is handled from day one.
What happens after go-live? Will you disappear?+
We include 30-90 days of hypercare in every project - dedicated support to handle issues, answer questions, and fine-tune the system. After that, we offer Annual Maintenance Contracts tailored to your needs. Most of our clients have been with us for years.
Is ERPNext secure enough for enterprise use?+
Yes. ERPNext supports role-based access control, data encryption, audit logs, and two-factor authentication. Auriga is ISO 27001 certified, meaning your data is handled with enterprise-grade security standards at every step.

FAQs

A 100% open-source ticketing platform on the Frappe framework. Manages tickets, SLAs, knowledge bases, and self-service portals. Links to ERPNext and Frappe CRM without middleware.

Zero license fees, unlimited agents, same-framework ERP/CRM linkage. Zendesk wins on app ecosystem and omnichannel. For most mid-market businesses, Frappe Helpdesk delivers core functionality at a fraction of the cost.

Yes. All three share the Frappe framework. Tickets link to Customer, Contact, Item, and Deal records. Depth of linkage configured during implementation.

Core helpdesk: 2 to 4 weeks. With knowledge base, portal, and ERP/CRM linkage: 4 to 8 weeks.

Yes. Ticket creation, routing, data extraction, response suggestions, and escalation prediction on CygnusAlpha.

Zero license fees. You pay for implementation, hosting, and support. Fixed-price proposals after scoping.

We include 30-90 days of hypercare in every project – dedicated support to handle issues, answer questions, and fine-tune the system. After that, we offer Annual Maintenance Contracts tailored to your needs. Most of our clients have been with us for years.

Yes. Frappe Helpdesk includes two-factor authentication, role-based access control, field-level permissions, audit logs, and end-to-end data encryption. It can be hosted on your preferred cloud with VPN-level controls and DDoS protection. Both Frappe Cloud and Auriga are ISO 27001 and GDPR compliant, so your customer data stays secure from platform to implementation.

Tell us how your support team works today.

We’ll map the right scope, give you an honest timeline, and show you what others like you have achieved.